FAQ


What is ChargeNow?back to top ^

ChargeNow is powered by ChargePoint®, the world's most advanced and easy-to-use electric vehicle (EV) charging network. ChargeNow connects BMW eDrive (including BMW i) owners with ChargePoint charging stations, located at thousands of places where they work, shop, eat and play. Using the ChargeNow card, you can easily access member stations - and payment is simple, with an up to date online account statement, accessed via your Dashboard, for all associated charges.


How do I obtain or activate ChargeNow cards?back to top ^

When you sign up for a ChargeNow account, you can activate the ChargeNow cards included with your BMW i vehicle by entering their serial numbers in the ChargeNow cards section.

BMW eDrive owners, or BMW i drivers who did not receive ChargeNow cards with the vehicle, can request to have a complimentary pair of ChargeNow cards mailed to you at no cost as part of the ChargeNow account sign up process. These will arrive within 7-10 business days. When you receive your ChargeNow cards in the mail, simply log in to your account to activate them. Go to My Account and select Manage ChargeNow Cards.

To purchase new or replacement ChargeNow Cards at any time, log in to your account and select Manage ChargeNow Cards, then Get ChargeNow Cards. Be sure to update your ChargeNow by EVgo account if you replace the ChargeNow card registered with EVgo, by calling EVgo Customer Support 1-855-509-5584 (24 hours) or emailing ChargeNowEVgo@evgo.com


I did not receive ChargeNow cards with my BMW eDrive or BMW i vehicle. What do I do?back to top ^

If you did not receive ChargeNow cards with your vehicle, you can request to have a pair of ChargeNow cards mailed to you at no cost as part of the ChargeNow account sign up process. These will arrive within 7-10 business days. When you receive your ChargeNow cards in the mail, simply log in to your account to activate them. Go to My Account and select Manage ChargeNow Cards.


What can I do with my ChargeNow account?back to top ^

With your ChargeNow account, you can:

  • Set up mobile and email notifications from ChargePoint for vehicle charging updates.
  • Save your favorite station locations.
  • Link a credit card to pay for fee-based charging sessions.
  • Track all your charging by viewing your up to date account activity online, via your Dashboard.
  • Review your energy use, gas savings, and greenhouse gas emissions avoided.

How are greenhouse gas (GhG) savings computed?back to top ^

ChargePoint uses EPA estimates to derive a formula relating GhG savings to the amount of energy delivered to the vehicle from the charging station. The following estimates are used in the calculations, with references:

  • Driving an ICE (Internal Combustion Engine) vehicle emits 8.8 kg CO2/gal (19.4 lbs CO2/gal). [1]
  • The US Passenger Car average efficiency for ICE vehicles is 23.9 mi/gal (mpg). [2]
  • An Electric Vehicle (EV) has an average efficiency of 3.0 mi/kWh. [Note: This is a ChargePoint estimate based on data for several types of Electric Vehicles.]
  • Electricity generation, for the mix consumed in the CAMX (WECC California) region, emits 0.49 kg CO2/kWh (1.08 lbs CO2/kWh). [3]
  • CO2 is 95% of GHG emissions. [4]

Combining these numbers yields 1.42 kg/kWh (3.13 lbs/kWh) of GhG Savings for the CAMX (WECC California) region.


How are my gasoline savings computed?back to top ^

We use Environmental Protection Agency (EPA) estimates in a formula that derives the gasoline savings from how much you've charged your EV, which is a measure of how many miles you've driven on electricity instead of gasoline. Here are the estimates we use in our calculation:

  • The US Passenger Car average efficiency for ICE vehicles is 23.9 mi/gal (mpg). [2]
  • An Electric Vehicle (EV) has an average efficiency of 3.0 mi/kWh. [Note: This is a ChargePoint estimate based on data for several types of Electric Vehicles.]

Combining these numbers, we get 3.0 / 23.9 = 0.1255 gallons/kWh of Gasoline Savings.


I currently have a ChargePoint account. Can I change it to a ChargeNow account?back to top ^

Yes. Please contact Customer Support at 1-888-758-4389 or email chargenow@chargepoint.com to have your ChargePoint account converted to a ChargeNow one. A ChargeNow account is required to participate in the ChargeNow DC Fast program and may also be required for participation in future possible ChargeNow promotions.


back to top ^How do I find out if ChargeNow DC Fast is available in my area?

Please find the list of markets that are part of the ChargeNow DC Fast Program, and eligibility and enrollment requirements, here. Prior to enrollment, visit the ChargeNow map and select the ChargeNow DC Fast filter (left column) to locate currently available EVgo Stations.

ChargeNow DC Fast is only available at participating EVgo Stations.


How do I enroll my BMW i3 in the no cost ChargeNow DC Fast program?back to top ^

Eligible BMW i3 owners in ChargeNow DC Fast Markets who purchase or lease a Model Year 2015 or later BMW i3 on or after November 1, 2015 from a BMW i Center can enroll* their vehicle in ChargeNow DC Fast in 1 of 2 ways:

  1. Create a new ChargeNow account and enroll during account creation.
  2. Log in to an existing ChargeNow account and follow the instructions provided under "My Account" to enroll in ChargeNow DC Fast.

ChargeNow DC Fast is only available at participating EVgo Stations.

*Enrollment must occur on or before December 31, 2018. 24 month program term begins upon enrollment at chargenow.com/us. Fleet customers not eligible. Additional terms apply.


back to top ^Where can I find participating EVgo Stations, for no cost charging as part of ChargeNow DC Fast?

Eligible BMW i3 owners in ChargeNow DC Fast Markets, who have enrolled in the program, can find participating EVgo Stations by logging in to your ChargeNow account and applying the ChargeNow DC Fast filter on the ChargeNow map or the ChargePoint app.

Prior to enrollment, visit the ChargeNow map and select the ChargeNow DC Fast filter (left column) to locate participating stations.

ChargeNow DC Fast is only available at participating EVgo Stations.


What are ChargePoint notifications? And why are they important?back to top ^

ChargePoint notifications help you stay aware of your electric vehicle charging status at all times. You can set up mobile and email notifications for:

  • When your car is fully charged.
  • When your car is no longer charging due to an interruption.
  • When the power to your car is reduced.
  • For charging station reservation status and reminders.

To set up or change notifications, or how your notifications are received, simply log in, then edit the Your ChargeNow Notifications section under My Account.


When should I use the BMW i Remote app? When should I use the ChargePoint app?back to top ^

Use the BMW i Remote app to:

  • Find public charging stations, check their availability, and send their locations to your vehicle.
  • Communicate directly with your BMW eDrive vehicle, including car location, range, and current battery levels.
  • Set preconditioning, for optimal battery and cabin temperature.
  • Locate points of interest.

Download the ChargePoint app and register using your ChargeNow login information to:

  • Start your charging session when you first approach a station.
  • Charge at thousands of public charging spots.
  • Quickly access your ChargeNow account settings.
  • Get status notifications during your charging sessions.
  • Favorite stations where you live, work, and play.

How do I find a charging station?back to top ^

  • Download the My BMW Remote app (BMW eDrive vehicles) or the BMW i Remote app to find available public charging stations, check their availability, and send their locations directly to your vehicle.
  • Use the onboard navigation via the BMW ConnectedDrive services, to find public stations from your vehicle.
  • You can also locate member stations using the ChargeNow online map, which displays which stations are in use, available or allow reservations.
  • Log in to the ChargePoint app with your ChargeNow account login information, to access your account via a mobile device.

How do I start or stop a charging session?back to top ^

You can start or stop a charging session at ChargePoint network stations by any of the following options:

  • Tap your ChargeNow (or ChargePoint) card over the reader symbol.
  • Use your ChargePoint app.
  • Call the customer service number on every ChargePoint station.
  • Please note that you must stop a charging session by one of the above options, before unplugging the charging cable from your vehicle.

How do I pay for access to a charging station with my ChargeNow card?back to top ^

When you sign up for a ChargeNow account, you must add a credit card so that you're ready to charge at a station that requires a fee. Your credit card will not be charged until the first time you access a paid station. Upon first use of a paid station, the credit card synced with your account will be charged a $10 deposit which will be applied as a balance on your ChargeNow account. Each time you pay to use a station, the station fees will be deducted from your ChargeNow account balance. When your account runs low, we will automatically charge your credit card $10 or the amount equivalent to three month's average use so your ChargeNow account always maintains a balance. To update your credit card information, log in, then go to the Financial Information section under My Account.


How much will I pay to charge my car?back to top ^

Charging stations on the ChargePoint network are owned and managed by the property owner. Pricing varies as each owner sets the price for use of their stations. You can see the price to use a specific station on the ChargePoint app by viewing the indicated rates on the station details page, or click a charge spot on the ChargeNow map and view pricing in the station details pop up. The price also scrolls across the charging station's display.


Can I request a charging station to be installed near me?back to top ^

Absolutely! Many of ChargePoint's charging station locations are the result of driver feedback. If you can't plug in and charge at a place you park often, click here and let us know.


What do the colors mean on the dashboard map of charging stations?back to top ^

Many stations have more than one connector. If a connector is available, the station is shown as green. If the station is fully occupied, it is shown as blue. If the station status is temporarily unavailable, it is shown as gray. If the station is not on the ChargePoint network and we don't have access to its status, it is shown as orange.


What is a port?back to top ^

A port represents the number of charging connectors located on each charging station. The number of ports determines the number of vehicles that can charge simultaneously at a charging station. Check the station details page to view the port’s available power. You can also check to see which ports are configured for power sharing—when two electric vehicles are plugged in at one station, the "power sharing" station will share the available power between the ports. This will result in longer charging time.


What are the different port types: Level 1, Level 2 and DC Fast?back to top ^

Level 1 A Level 1 port is a grounded receptacle (standard household outlet) that you plug into, using your own cable, usually supplied with your vehicle.

  • Level 2 The most common type of port on non-residential stations is referred to as Level 2 ports and follows SAE J1772. This charging standard is relevant for BMW eDrive and BMW i vehicles.
  • DC Fast refers to Direct Current 'fast charging'. To achieve shorter charging times, DC Fast ports supply high voltages at high currents. BMW i3 vehicles* can be charged to 80% in just 20-30 minutes at DC Combo stations. (*Model Year 2014: BMW i3 must be equipped with Option 4U7, DC Fast Charging (SAE).)

When you click on a charging station on your dashboard map, information about each port is listed in the pop-up window. The information lists, in this order: Level, connector, power, and whether the port is currently in use or available. So a Level 2 port may be listed as: Level 2, J1772, 6.6kW: Available.


Can I cancel my ChargeNow account?back to top ^

You can cancel your ChargeNow account at any time. Just call Customer Support 1-888-758-4389 (24 hours) or email chargenow@chargepoint.com to request ChargeNow account cancellation. Please include with your account number, name, phone number, and the email address on your account. Any remaining account balance will be refunded to the credit card listed in your account.